Reports

Digital transformation in the financial services industry is proceeding at a rapid pace, driven by intense competition from new players entering the market, the evolution of customer expectations, regulatory pressures, and Covid-19. How are payment players meant to respond to such an unforgiving terrain?

Global financial regulators are turning to RegTech and SupTech to handle new challenges around the regulation of innovative fintechs and digital financial services.

Popular social media and entertainment platforms have reset customer expectations. Customers see what is possible on Netflix, Amazon, and other tech platforms and want the same kind of service from their financial institution.