Reports

Automation, cloud, and artificial intelligence technologies are enabling financial institutions (FIs) to reduce overhead, touchpoint, and risk of human error around middle- and back-office operations. The use of these technologies has taken on new relevance amid the coronavirus pandemic and accompanying shift to working online as FIs needed to completely…

Both regulatory and competitive forces have been making Open Banking a new reality across the region. Banks are now realizing that if they want to keep their existing customers, acquire new ones, and play a greater role in their customers’ lives then they must become more customer focused, while offering…

With the rise of digital banks and fintechs across the region, the race is on to acquire new customers. Customer experience built on new, innovative product offerings will become a key differentiator. On the other hand, the growing financial crime threats means that regulators will continue to tighten their AML/KYC…