Reports

2021 was marked by a dramatic shift as finance went digital and financial institutions, fintechs, and ecosystem players all competed for a increasingly fickle set of customers. Hyperpersonalization was key as customers demand a new anytime and anywhere engagement with their financial providers. 2022 shows no signs of slowing down…

Popular social media and entertainment platforms have reset customer expectations. Customers see what is possible on Netflix, Amazon, and other tech platforms and want the same kind of service from their financial institution.

Why infrastructure automation is a prerequisite for Asia’s financial institutions to succeed today and tomorrow.